We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides a comprehensive monitoring solution for our open systems."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"Monitoring infrastructure and business applications are the most valuable features."
"I recall the initial setup being straightforward."
"It is the foundation for our monitoring solution."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"They have a very good network in the infrastructure of Discovery."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"It's a single system of record and it captures the relationships."
"The initial setup is pretty straightforward."
"I am impressed with the tool's incident problem change management."
"The initial setup is pretty easy."
"The product provides great scalability features."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"It is a little complex to use versus other softwares."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"They need to continue to advance the filter capabilities, and provide more input fields."
"Stability."
"The dashboards need to be improved."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"The UIM has no features through goods and services yet. "
"It's an expensive platform."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and Nagios XI, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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