We performed a comparison between Oracle ATG and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms."The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally."
"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application."
"The merchandising part is where the business user adds and configures permissions, which is quite important for us."
"The most valuable features are all the promotion capabilities and the tiered-pricing capabilities."
"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"The best features of the solution are its performance and stability."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"It is a good platform that shows consolidation of information for our customer base."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that."
"One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."
"So far, with Oracle ATG, I haven't seen any good cloud-based solutions."
"Oracle has a cloud solution, but some on-prem features are not available in the cloud version."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"The scalability could improve by a small amount."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Amount of storage provided is limited."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
Oracle ATG is ranked 4th in eCommerce Platforms with 7 reviews while Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews. Oracle ATG is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle ATG writes "The solution offers a great way to share products, profiles, and user accounts across multiple sites". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle ATG is most compared with Oracle Commerce Cloud, SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce and Shopify, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and UiPath.
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