GitHub CoPilot vs ServiceNow comparison

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GitHub Logo
1,063 views|969 comparisons
100% willing to recommend
ServiceNow Logo
16,944 views|10,312 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between GitHub CoPilot and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed GitHub CoPilot vs. ServiceNow Report (Updated: May 2024).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product is easy to integrate.""The most valuable aspects in terms of features, revolve around its code generation capabilities.""The document generation features are valuable.""When I write code, I feel like I have someone sitting with me to help me. Wherever I'm stuck, I just ask a question, and it provides guidance that I can use.""GitHub CoPilot accelerates productivity. It is an easy-to-use solution that is also helpful in saving the team's time.""The product's most valuable feature is vulnerability management features.""GitHub CoPilot has good stability and performance.""GitHub CoPilot helps us auto-complete code. The tool's context awareness benefits our projects because it identifies the context in which we are working and automatically proposes solutions that we use."

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"ServiceNow is a very powerful tool that can perform a lot of different functions.""Remote access is most valuable.""The solution integrates well with other products.""It's great to do statuses or to review tasks.""It allows us to filter the data, create graphs, and get detailed reports.""In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow.""You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."

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Cons
"Some of the suggestions provided by GitHub CoPilot are not accurate, making it an area of concern where improvements are required.""The tool needs to focus on integration, as it is the most important aspect. I would like to see some pre-designed modules included in my projects.""The product's price is an area of concern where improvements are required.""There's room for improvement to ensure that suggestions align more precisely with the context of what I'm seeking, minimizing instances of unrelated or inaccurate code suggestions.""GitHub CoPilot's alerting features need improvement.""The suggestions provided by the product must be improved.""GitHub CoPilot’s integration with other solutions could be improved.""The solution is expensive. It should also support other programming languages."

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"One thing I don't care for is the reporting and the way it functions.""The contract module is quite rudimentary and doesn't support contract line items.""Their GUI could be updated.""We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature.""Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.""The licensing needs to be divided into tiers in order to attract lower-level users.""There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration.""It's missing monitoring capabilities."

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Pricing and Cost Advice
  • "The product offers a free version and a paid version. Whether to choose the product's free version or paid version depends on the size of the company where it will be used."
  • "GitHub CoPilot's pricing is reasonable. Our licensing costs were initially monthly, but then we switched to yearly payments. I rate the tool's pricing an eight out of ten."
  • "GitHub CoPilot comes readily available for enterprise customers, so it's a free add-on if you already have GitHub's enterprise license."
  • "A personal license is priced at ten dollars per month, while a professional or enterprise license costs nineteen dollars per user, and these rates are consistent for all users."
  • "It's affordable."
  • "There is a need to pay around 10 USD to be able to use the solution."
  • "We have a demo license. Once we understand what we'll do, we'll start with a paid license."
  • More GitHub CoPilot Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There is a need to pay around 10 USD to be able to use the solution.
    Top Answer:I have not used the product much to be able to comment on what needs improvement in it. With the passage of time, I believe that there will be improvements in its prompt response, like ChatGPT… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The solution has a user-friendly interface.
    Ranking
    Views
    1,063
    Comparisons
    969
    Reviews
    11
    Average Words per Review
    444
    Rating
    8.5
    Views
    16,944
    Comparisons
    10,312
    Reviews
    23
    Average Words per Review
    420
    Rating
    8.4
    Comparisons
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 10% of the time.
    Pega BPM logo
    Compared 9% of the time.
    Appian logo
    Compared 4% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Learn More
    Overview

    Trained on billions of lines of code, GitHub Copilot turns natural language prompts into coding suggestions across dozens of languages.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Information Not Available
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Recruiting/Hr Firm11%
    Financial Services Firm11%
    Non Profit11%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Healthcare Company10%
    Computer Software Company9%
    Insurance Company9%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise8%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise10%
    Large Enterprise76%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise55%
    Buyer's Guide
    GitHub CoPilot vs. ServiceNow
    May 2024
    Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: May 2024.
    772,679 professionals have used our research since 2012.

    GitHub CoPilot is ranked 15th in Rapid Application Development Software with 11 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. GitHub CoPilot is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of GitHub CoPilot writes "Though it offers good integration features, the price needs to be lowered". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". GitHub CoPilot is most compared with GitLab, Oracle Application Express (APEX), Pega BPM, Mendix and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our GitHub CoPilot vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.