We performed a comparison between JIRA Portfolio and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers."
"The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs."
"I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely."
"Its stability is very reliable."
"The tool helps us achieve more within the stipulated timeline and budget."
"I think the solution's most important and valuable feature is its ability to track the issues."
"It is a good scalable solution that I have used for small projects and reasonably large projects."
"What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"You don't need a lot of plugins."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"An improvement would be if Portfolio were integrated with Office 365."
"The HR aspect of the solution could be improved."
"When I want to embed Jira Portfolio in a complete HLI cycle, I'm missing things to evaluate my ethic into my value stream."
"The solution is sometimes complex to use"
"The query features should improve in JIRA Portfolio. For example, if I would have to create my own queries for looking into something such as what business features we have released last month, or the last three months, I don't know if I can do it. The solution requires a certain level of expertise."
"The solution's look and feel could be a bit more intuitive and user friendly."
"I think their view needs to be more user friendly. The UI makes it difficult to find things. Secondly, the configuration is very complex. JIRA should help people find out what configuration they are using."
"When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution."
"The interface isn't user-friendly."
"The solution needs a few things in terms of resource management."
"The price is too high."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"It could be more user-friendly."
"The product comes with little options out of the box."
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JIRA Portfolio is ranked 4th in Enterprise Agile Planning Tools with 55 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. JIRA Portfolio is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of JIRA Portfolio writes "Powerful, flexible solution with a bit of a learning curve". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". JIRA Portfolio is most compared with Jira Align, Oracle Primavera Portfolio Management, Microsoft Azure DevOps, Microsoft Project Server and Adobe Workfront, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our JIRA Portfolio vs. ServiceNow Strategic Portfolio Management report.
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