We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"A great platform to import, manage and save customer data."
"It's very flexible and offers tremendous features for customers."
"Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days."
"The stability has been great."
"It has definitely improved how we function."
"We use this solution to track customer activities, opportunities and contact information."
"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"It is a stable solution...It is a scalable solution."
"The integration with other tools is pretty good."
"In ServiceNow, the best features are the reports. We have more options there."
"The main reason that people use ServiceNow is that performance is very good."
"This is a development platform that provides us with a strong database and a low code environment."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"Now Platform's best features are collaboration, configurability, and customizability."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out."
"The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform."
"The pricing of the solution is an area with certain shortcomings that need improvement since, right now, I am not sure if Salesforce Platform has any plans for start-ups or small businesses."
"An expensive solution requiring a lot of configuration."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"The cost of data storage is an issue once the company grows."
"What could be improved in the Salesforce Platform is the price. The platform is too expensive. The implementation time for the platform is also longer than expected, so that's another area for improvement."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The cost has room for improvement. It is currently expensive."
"Bug and defect management are not available in ServiceNow."
"They should reduce the solution's cost and make it more affordable for buyers."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The solution’s AI and NLP features could be improved."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Studio Creatio. See our Salesforce Platform vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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