We performed a comparison between ServiceNow and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"Very easy to implement and to respond to my clients' needs."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"The solution integrates well with other products."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"Stability-wise, I feel it is a good product."
"The biggest advantage of ServiceNow is the value that it brings."
"It's a single system of record and it captures the relationships."
"The pricing of the solution could be better. It's a bit high."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The utilization of AI in ServiceNow needs enhancement."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Transparency in the pricing model needs to be improved."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"The product could improve some of the visualization and architecture setups."
"Without improvement in the patters, applications can't be discovered"
"The solution should improve the classes of discovery assets to disregard more junk data."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
ServiceNow is ranked 1st in IT Asset Management with 212 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 38 reviews. ServiceNow is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and Nagios XI. See our ServiceNow vs. ServiceNow Discovery report.
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