We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution helps us manage, escalate, and solve incidents."
"It includes features for automation, such as smart reporting capabilities."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"The initial setup of BMC Remedy Asset Management was complex."
"The UI is quite outdated."
"The tool is very old."
"BMC Remedy's change management module needs enhancement."
"The desktop technicians face some challenges with the solution."
"Could be more user friendly for admins to manage."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. BMC Remedy is rated 8.0, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Symantec Asset Management Suite is most compared with .
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