We performed a comparison between ConnectWise ScreenConnect and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"I've noted an ROI while using the solution."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The time it takes to troubleshoot one of our users is cut significantly."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"The solution should add the ability to video chat with the user on the other end."
"The recent redesign has made it slower and basically worthless."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Central. See our ConnectWise ScreenConnect vs. LogMeIn Rescue report.
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