We performed a comparison between GitHub CoPilot and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."GitHub CoPilot helps us auto-complete code. The tool's context awareness benefits our projects because it identifies the context in which we are working and automatically proposes solutions that we use."
"Initially, OpenAI is free, but you'll need to pay for it later."
"When I write code, I feel like I have someone sitting with me to help me. Wherever I'm stuck, I just ask a question, and it provides guidance that I can use."
"GitHub CoPilot has good stability and performance."
"The product's initial setup is straightforward because it's pushed through the updates."
"The most valuable aspects in terms of features, revolve around its code generation capabilities."
"The initial setup of the product is easy."
"The product's most valuable feature is vulnerability management features."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"Very easy to implement and to respond to my clients' needs."
"The solution integrates well with other products."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"Identifies better ways to license software or eliminate unused software to save money."
"Some of the suggestions provided by GitHub CoPilot are not accurate, making it an area of concern where improvements are required."
"In a few cases, the results aren't correct, so that needs improvement. Also, it would be great if the results could be presented in different formats, not just text. As engineers, it takes time to read through text-based results."
"GitHub CoPilot's stability is an area of concern where improvements are required."
"The tool needs to focus on integration, as it is the most important aspect. I would like to see some pre-designed modules included in my projects."
"The suggestions provided by the product must be improved."
"In certain instances, OpenAI didn't respond in the expected way. The responses were more general and didn't address the specific point."
"The product's price is an area of concern where improvements are required."
"GitHub CoPilot's alerting features need improvement."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"ServiceNow doesn't cater to the Middle Eastern market."
"An area for improvement would be the accessibility of downloaded and compressed files."
"I would like to see Advanced Intelligent Automation."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
GitHub CoPilot is ranked 15th in Rapid Application Development Software with 11 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. GitHub CoPilot is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of GitHub CoPilot writes "Though it offers good integration features, the price needs to be lowered". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". GitHub CoPilot is most compared with GitLab, Oracle Application Express (APEX), Pega BPM, Mendix and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our GitHub CoPilot vs. ServiceNow report.
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