We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows you to host your App Service on Azure and provides the ability to bypass online."
"I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it."
"The most beneficial aspect of Microsoft Azure App Service is its automated DevOps deployment, which includes configurations that ensure secure connections to key vault and database resources."
"The primary and standout feature is ease of deployment."
"The cost is reasonable."
"The Logic Apps and Azure functions are very robust."
"Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service."
"I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production."
"It is a stable solution...It is a scalable solution."
"Learning materials, such as online courses, are readily available."
"The main reason that people use ServiceNow is that performance is very good."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"Scalability-wise, it is a very good solution."
"Assignment Group history is really important to me."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"This is a development platform that provides us with a strong database and a low code environment."
"Limited integration is an area for improvement in Microsoft Azure App Service. Another area for improvement in the platform is multi-language support."
"If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription."
"Lacking somewhat in template data flows."
"There is still room for improvement in terms of the maturity of the solution. Everything is available that we need, but the issue is that they are still upgrading. Even though they have Azure applications and automation services, they still need to mature more. There are many things that need to mature and the road map for this is quite long, taking another three to eight years to have a mature solution."
"Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it. You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service."
"I would like to see some significant improvement in the technical support provision for this solution."
"I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users."
"Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage."
"The initial setup requires a lot of customization based on the individual company's processes."
"Bug and defect management are not available in ServiceNow."
"The product should be integrated with Power BI."
"ServiceNow Now Platform's technical support needs to improve."
"The solution’s AI and NLP features could be improved."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
Microsoft Azure App Service is ranked 7th in Rapid Application Development Software with 38 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), ServiceNow, Pega BPM and Ionic, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and GitHub CoPilot. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.
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