We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The most valuable features of New Relic are the reports and ease of use."
"It allows the restriction of privileges and control of users."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The monitoring so far has been good and we are happy with it."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"Being able to make and customize management packs and send out notifications is very valuable."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"The ease of deployment, especially on Windows platforms, is valuable."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The most valuable feature of SCOM is real-time alerts."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"New Relic needs to improve is the user data schema."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"The solution should include more detailed reports for SQL database requests."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"On-prem network monitoring is something that could be improved drastically."
"All of the areas of reporting are very bad and need to be improved."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"I would like to see better support for monitoring Unix-based systems."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"SCOM needs to improve its usability."
"It'll help if they can provide real-time or closer to real-time monitoring."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SCOM is ranked 10th in Network Monitoring Software with 78 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and OpenText Operations Bridge. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
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