We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"One can do almost everything using Salesforce's OOTB functionality without much investment."
"Marketing and Sales Lead, Forecasting, Campaign management."
"There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"The solution is very robust and easy to develop in."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"We have found change management and CMDB to be very useful."
"ServiceNow is easy to use and has a user-friendly interface."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"The solution integrates well with other products."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"This platform is indeed on the expensive side."
"Some business functionalities could be improved."
"Salesforce's mobile app could be better. Also, it could integrate more seamlessly with Gmail."
"The solution is a bit expensive."
"A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
"It could be maybe a bit more user-intuitive."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"Making a mobile version would be helpful."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The setup was time-consuming and required a lot of internal resources."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"Transparency in the pricing model needs to be improved."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
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