We performed a comparison between 3CX Live Chat and Cisco Jabber based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."The solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"Mobility features and remote extensions work well."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Cisco Jabber is not a collaborative tool."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Cisco Jabber is ranked 6th in Unified Communications. 3CX Live Chat is rated 8.8, while Cisco Jabber is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Cisco Jabber is most compared with Cisco Unified Communications, Kamailio SIP Server, Skype for Business, Genesys PureConnect and Digium Asterisk.
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