We performed a comparison between 3CX Live Chat and Google Hangouts based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"With the reporting feature you can get all the incoming and outgoing call details."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It’s straightforward to set up."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"Stable communication tool with a good history feature and very easy installation."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"Google Hangouts is easy to use and has good performance."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"The solution is extremely stable."
"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Having a video call would be a nice idea."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Its features for scheduling and generating reports need improvement."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"The improvement needs to be done as per customer requirements."
"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
"Google Hangouts restricts you to those with a Gmail account."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"Google Hangouts could work on making the service better for slow connections."
"We don’t have any complaints."
"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews. 3CX Live Chat is rated 8.8, while Google Hangouts is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Google Hangouts is most compared with Zoom. See our 3CX Live Chat vs. Google Hangouts report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
