We performed a comparison between Appgate SDP and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about Zscaler, Palo Alto Networks, Cisco and others in ZTNA as a Service."One of the most important features is stopping lateral movement across our network."
"It is pretty stable."
"The interface is really friendly. It's simple to understand."
"It is a scalable solution...The support answers your questions very fast."
"The flexibility of the tool is valuable. It is very robust. It has a very robust configuration capability."
"The simplicity of the SDP platform is a standout feature; instead of navigating through intricate details, users can seamlessly connect to the company's network or switch to the internet with minimal effort."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"It would be better to connect to an application portal from any device. Documentation and support could be better."
"On the cloud, when you make some changes, it may be difficult."
"They could provide a single-box solution to manage tools for 4000 users. Additionally, they could add extra features to enhance remote micro connection."
"One thing that kind of sticks out to me is the ability to do a proper non-split tunnel. VPN tunnel-wise, it is not really a true unsplit tunnel, but I think that's just because of the way it's designed. A split VPN basically allows your system to talk to other systems without being forced down the tunnel. A VPN running in a non-split tunnel mode forces all the traffic down the tunnel to wherever you're VPNing to. It forces the traffic down so that the traffic is subject to the firewall and rules that you have in your corporate environment and such. It helps to prevent remote malicious folks that may be talking directly to that box from piggybacking into the corporate environment through it. They do it partially, but it would be nice to see more of an enterprise-level solution there."
"The user interface should be improved as it is not very easy to work with the updates."
"One limitation is that it's harder to provide access to multiple applications in the company with Appgate, but that's probably because of poor management."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Lacks remote support and privileged remote access in the one product."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Technical support for this region can be improved."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
Appgate SDP is ranked 10th in ZTNA as a Service with 6 reviews while BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews. Appgate SDP is rated 8.8, while BeyondTrust Remote Support is rated 9.0. The top reviewer of Appgate SDP writes "Helps us manage traffic-related issues and streamlines access management for the network ". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". Appgate SDP is most compared with Prisma Access by Palo Alto Networks, Zscaler Internet Access, Zscaler Zero Trust Exchange, Waverley Labs Open Source Software Defined Perimeter and Netskope Private Access, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro.
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