We performed a comparison between Asana and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I really enjoy the portfolios in Asana. One of the ways Asana stands out to me is with portfolios. You can have all your different projects, and you can have those assigned to different teams. If you want to customize a grouping of projects, you can use portfolios. For instance, one of the things that we do is we can assign a portfolio to a specific strategic objective we have, and we can put all those projects that are related to that strategic objective in that portfolio. We then know exactly what people are working on to help us achieve our goals. So, I really like portfolios."
"Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable."
"Stable Kanban style tool for collaboration and task management. It runs smoothly and has a straightforward setup."
"The ability to share projects and tasks among team members appears to be the most valuable feature."
"What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility."
"It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that. The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana."
"Asana's most valuable aspect is its ability to consolidate all tasks and projects onto a single board, allowing for seamless navigation through timelines from start to finish. Additionally, it enables the inclusion of key stakeholders and provides a private communication channel for discreet discussions. The organizational component of Asana is particularly beneficial, including its coding features."
"It's an easy way to communicate."
"Depending on the size of your organization, is pretty standard and useful."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"You can just register and within five to minute minutes, you are ready to go."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"Ability to scan barcodes and a great search feature."
"There is a nice user interface."
"The solution has been stable."
"It allowed the development team to concentrate on the client’s requirements instead."
"There just needs to be a bit more direction on how to use it at the outset."
"There could be some improvements in terms of how projects or day-to-day work is organized. One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams. It can get really cluttered really fast. JIRA has another suite to submit the support tickets. It would be good if Asana could branch out to incorporate some kind of workflow. It is great for collaboration and recording work, but there isn't any workflow. It would be useful if they can map out a workflow of who approves what. This is kind of a big ask, and it is not geared towards that."
"It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing."
"We don't get enough notifications."
"The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically."
"The solution can be difficult for new users to use because of the interface."
"The messaging feature could be better."
"Some updates are outdated, and their functionalities can affect the end outcomes."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"It's hard to interact directly with the users themselves."
"I am not too happy with the page layout or screen layout since it always looks messy."
"We'd like better integration with other products."
"A chat bot needs to be added to the portal."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The analytics could be better."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
Asana is ranked 3rd in Project Management Software with 43 reviews while Freshservice is ranked 10th in Project Management Software with 29 reviews. Asana is rated 8.4, while Freshservice is rated 8.0. The top reviewer of Asana writes "Stands out with portfolios, easy setup, and real-time information, but needs big improvement when it comes to workflows, automation, and dashboards". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Asana is most compared with Microsoft Azure DevOps, Microsoft Project, Wrike, monday.com and Jira, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus. See our Asana vs. Freshservice report.
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