We performed a comparison between Automation Anywhere (AA) and Kryon RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I love its reliability, ease of use, and the vast customer support that are always present to help us."
"We are making less mistakes and have more metrics available to understand what our problems are. Now, we can do root cause analysis and have less noise in the system during the process."
"Being able to implement automation is valuable. We take the business logic and provide a solution to the client. Defining the intelligence pipeline is the most interesting and challenging aspect for me."
"The Bot Store is an online library where anybody can find variously developed, production-ready bots."
"The ease of use is the most valuable feature. It's very easy to use, so to get started, you don't really need hardcore development skills."
"The product has improved our organization cost-wise and bank savings in transactions. Everything has been changed for the better."
"The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead."
"We have the MetaBot feature, which is valuable because we can read reusable components in the MetaBot, then use them as a framework."
"The number of commands it gives us to edit and modify is really good. It also captures screen activities and plays them back."
"The full-service automation aspects and the process discovery are the most valuable features of Kryon RPA."
"It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to make errors once in a while, but the solution has almost zero percent errors."
"We use PowerBuilder as our application building codex. Kryon adds flexibility when we have the functionality of SQL, where we can take sets of data out of the back-end and run complex computations or do a bunch of data validations inside the wizard. It can save us sometimes dozens of steps, then if we were to try and do those same reviews using the user interface completely. The balance that we get from using Kryon RPA, alongside being able to screen scrape and frequent screen, gives us an advantage that we haven't had previously with any of our other attempts at robotic process automation."
"It's very seamless to interact with Excel files and web app pages."
"We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly."
"[One of the valuable features] is the triggers. It's relatively simple to activate it. You can activate it via Control-M or via email. It has a lot of built-in triggers which enable us to easily activate the jobs."
"Attended automation has diverted 34 percent of training calls to our tech support centers."
"Automation Anywhere has to be integrated with machine learning and AI systems to read images and videos, then put the information into another format."
"Triggers work in the attended mode on Automation Anywhere. I would love it if we could use triggers in the unattended mode too. This way we can use the feature more in our IT sector. E.g., when any service or folder is accessed by unauthorized person, we want to be able to get an immediate trigger, even on "out of office", this would be helpful for my organization."
"Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that."
"Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all."
"The IQ Bots have a lot of room for improvement in terms of accuracy level. We need to improvise a lot. I'm facing another big challenge with one of the use cases. We raised a ticket and did multiple follow-ups with support, but the accuracy still isn't up to the mark."
"The data migration could be better."
"Citrix is only in the development stage. Automation Anywhere could put some time into improving this more."
"They need to improve the real-time data and analytics."
"When a project is very big, a lot of memory is taken up. Then, machines don't have enough memory. This could be improved upon to be more efficient."
"With the customer support, there have been some times where we have had to go through explaining the issue a couple times because it has gone through a couple of people's hands. There have been a couple of scenarios where we have had to re-explain the issue and bring somebody new up to speed on what is going on or what the problem is."
"What needs improvement in Kryon RPA is the support. Sometimes, the solution has problems, so I contacted support, but I didn't receive immediate help from the team. You have to wait a while before the problem gets solved. This happens a few times in terms of getting cases solved. It would also be better if Kryon RPA had a cloud version because currently, from what I know, it only has an on-premise version, though I could be wrong about that. There isn't any additional feature I'd like added to Kryon RPA because it's a good service, but the support is very, very bad, so that area could be improved."
"Extracting meaningful data requires significant effort. You need a dedicated business analyst who can understand the output."
"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."
"I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures."
"Another major drawback is OCR. We are not able to read scanned documents correctly in a reliable way. There is always some margin of error. Some of the processes require us to read scanned documents, and you need to ensure that it is 100 percent accurate. Without that level of assurance, you can't automate such tasks."
"Kryon RPA's integration with other solutions could be more seamless."
Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 485 reviews while Kryon RPA is ranked 13th in Robotic Process Automation (RPA) with 26 reviews. Automation Anywhere (AA) is rated 8.4, while Kryon RPA is rated 8.4. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, IBM Robotic Process Automation (RPA) and Tricentis Tosca, whereas Kryon RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Nintex RPA and Jiffy.ai Automate. See our Automation Anywhere (AA) vs. Kryon RPA report.
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