We performed a comparison between BeyondTrust Remote Support and Claroty Platform based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"I personally like the ability to share files with other machines."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The product's integration capabilities are an area of concern where improvements are required."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Claroty Platform is ranked 23rd in Remote Access with 1 review. BeyondTrust Remote Support is rated 9.0, while Claroty Platform is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Claroty Platform writes "Provides good visibility of the devices in a user's environment". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Claroty Platform is most compared with Nozomi Networks, Tenable OT Security, Dragos, Darktrace and Armis.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
