We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The privileged access management module is the most reliable feature."
"I like the one-way hash, as well as the ability to store it in the cloud and access it from anywhere."
"I like that you can change the password remotely."
"The ability to give some groups access to different kind of databases with the storage of a password is the most valuable feature."
"It offers the possibility of secure administration of hardware devices, as well as Linux systems administration from a Windows environment."
"Delinea's network integration is the most useful. For example, I use a Check Point firewall connect to SmartConsole, so I need to do a lot of configuration in Delinea Secret Server. Native integration with Check Point is valuable. You can also go download whatever API you need from the cloud, whether you're using Check Point, Palo Alto, etc. Enriched discovery is another good feature. If you are dealing with several kinds of systems, you can see which system requires privileged access to my network."
"The most valuable feature of Delinea Secret Server is secret password management."
"I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Although the learning curve is steep, the product is well-documented."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"In terms of what could be improved, the whole thing with distributed engines, et cetera, is a little bit tricky."
"I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint."
"The initial setup and deployment can be cumbersome. It's not an easy process."
"One of the things that we want is to be able to do some of the management of it using APIs."
"The technical support needs improvement. For example, if you have any problems on the server configuring the IIS, they would provide you very limited details and they would tell you the problem is on your end."
"In many PAM tools, when users request a password checkout, they need to provide justification. However, in my experience across four organizations, nobody actually reads the justifications. Users can simply type anything and get the password. This becomes a risk and compliance issue. There needs to be continuous improvement in this area, focusing on problem identification and mitigation strategies."
"Having more detailed reporting would improve this solution."
"Installation can sometimes be difficult, depending on the environment."
BeyondTrust Remote Support is ranked 10th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and SCSM, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
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