We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Solution has a good UI."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"We are able to be more effectively connected to computers and servers all over the world."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support is easy to reach."
"Although the learning curve is steep, the product is well-documented."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
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