We performed a comparison between Trend Micro Apex One and Bitdefender GravityZone EDR based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Trend Micro Apex One stands out for its centralized reporting, efficient policy implementation, and a diverse array of features including DLP, encryption, and patch management. Bitdefender GravityZone EDR offers comprehensive detection capabilities and an advanced management interface. Trend Micro Apex One users say the platform should improve its compatibility with different operating systems and address performance issues. Users also say the reporting, forensic analysis, and ransomware features could use some work. It is known for its easy setup, scalability, and reasonable pricing. The reviews suggest that GravityZone EDR can improve by adding a built-in firewall, optimizing deployment, and enhancing encryption.
Service and Support: Trend Micro support generally earned positive reviews, but some said that support could be more proactive and respond faster. Opinions are divided about Bitdefender's customer service, with some users reporting prompt and helpful assistance and others experiencing responses and an overwhelming amount of emails.
Ease of Deployment: Most users thought Trend Micro Apex One was easy to set up, but a few said that it’s more complex than competing solutions. Users say Bitdefender GravityZone EDR is straightforward to set up, and deployment can be completed in less than a day.
Pricing: Some considered the price of Trend Micro Apex One to be fair, while others found it expensive. Bitdefender GravityZone EDR’s licensing is considered reasonable, and contract lengths are flexible. There may be additional charges for extra features or services.
ROI: Trend Micro Apex One provides extra cost-effective advantages and safeguards vital information. Bitdefender GravityZone EDR offers varied ROI based on different situations.
Comparison Results: Our users prefer Trend Micro Apex One over Bitdefender GravityZone EDR. Users praised Apex One's advanced features like centralized reporting and cloud-based solutions for remote work, while they said GravityZone EDR's encryption could be better. Reviews of Trend Micro's customer service were generally positive, while users had mixed opinions about Bitdefender's support quality.
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The stability is very good."
"NGAV and EDR features are outstanding."
"Ability to get forensics details and also memory exfiltration."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"Fortinet is very user-friendly for customers."
"It is stable and scalable."
"The solution's deployment is very easy and flexible."
"It is stable."
"It is a good anti-malware product that is highly stable."
"The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection."
"It's a very stable solution."
"One of the most valuable features is the signature updating in near real-time."
"I have found Bitdefender GravityZone Ultra to be highly scalable."
"The best feature for our customers is the ransomware feature. It is very fresh and powerful. Bitdefender also has a feature called Ransomware Vaccine. With this feature, when a file from the ransomware is encrypted Bitdefender can revert it back to the original file. It automatically decrypts the file and puts the ransom in quarantine."
"Stable threat protection software that's quick to install. The security it provides is okay."
"The most valuable features of Trend Micro Apex One are it has its own machine learning and it is quite fast, compared with the other solutions. When you're comparing the other solutions, each has pros and cons, you cannot claim one is 100 percent suitable for you. None of the solutions dominate in all areas."
"It is updated automatically without much intervention from our side. We can also get some reports easily."
"The XDR feature which provides us with real visibility into our environment is the most valuable."
"The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use."
"Apex One is flexible and offers a lot of visibility on the agent."
"We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial"
"Trend Micro Apex One has good features and is lightweight."
"The solution should address emerging threats like SQL injection."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"ZTNA can improve latency."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The only minor concern is occasional interference with desired programs."
"The dashboard isn't easy to access and manage."
"FortiEDR can be improved by providing more detailed reporting."
"The product can be improved by identifying errors."
"The outreach from support was a bit bad according to their plan, but we've got two people here that manage and support GravityZone and interact with them and they manage it very well."
"The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved."
"I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing."
"The installation is not straightforward and should be easier to do."
"Technical support could be faster and more responsive."
"We would like to see password management integrated into the solution because I don't like having a third-party password management system."
"For many, the problems come mostly when they start tweaking or short-cutting - particularly for patch management."
"The EDR feature is difficult to use and could be made more user-friendly."
"There is room for improvement in the behavior filtering and control of Trend Micro."
"I can't think of any specific areas that need improvement."
"When I was setting this up for one of my clients, I was not able to deploy the DLP."
"I would like to see behavior analysis capabilities included."
"Lacking features, not yet fully mature."
"Trend Micro Apex One could improve by making the user interface more user-friendly."
"It would be ideal if the solution could be simplified a bit."
Bitdefender GravityZone EDR is ranked 14th in Endpoint Detection and Response (EDR) with 54 reviews while Trend Micro Apex One is ranked 6th in Endpoint Detection and Response (EDR) with 124 reviews. Bitdefender GravityZone EDR is rated 8.6, while Trend Micro Apex One is rated 8.2. The top reviewer of Bitdefender GravityZone EDR writes "High-quality threat intelligence, including encryption and mobile device protection". On the other hand, the top reviewer of Trend Micro Apex One writes "Good monitoring and server protection with helpful machine learning". Bitdefender GravityZone EDR is most compared with Microsoft Defender for Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon, Kaspersky Endpoint Security for Business and Intercept X Endpoint, whereas Trend Micro Apex One is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks, CrowdStrike Falcon and Trend Micro Smart Protection. See our Bitdefender GravityZone EDR vs. Trend Micro Apex One report.
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