We performed a comparison between BMC Helix Discovery and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very stable and powerful."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The most valuable feature of the solution is its application dependency mapping."
"A valuable feature concerns the ability to integrate with different solutions."
"Accuracy and clarity are vastly improved for the service lines."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The data models are the most useful aspect of the solution."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It has given us an understanding of each layer from a server application."
"The service management and operations management modules are valuable."
"It has been stable since deployment."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The license model could be more flexible and cheaper pricing."
"We would like updates more often."
"There are certain limitations in the mapping feature of the solution."
"Management of its own application infrastructure and integrations with other BMC tools."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"A review of end of life data would be nice."
"Improvements are required with the scripts used to collect the information from servers."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"ServiceNow Discovery should improve its cloud capabilities."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"It's an expensive platform."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Zabbix. See our BMC Helix Discovery vs. ServiceNow Discovery report.
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Hello Mohsin,
Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.
Hi Mohsin,
Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure.
I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery, focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool.
I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization.
Thanks,
Madhurima