We performed a comparison between BMC Remedy and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution offers some very good features."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The solution helps us manage, escalate, and solve incidents."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The solution is extremely user-friendly."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The service management features are beneficial – very good."
"The ease of access and ease of use was great."
"The patching is very efficient and we can rely on the alerts that we receive."
"The training that we received was quite good."
"This solution is our RMM tool and we love the deployment features."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The remote support is the most valuable aspect of the solution."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The tool is very old."
"The UI is quite outdated."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"Could be more user friendly for admins to manage."
"There are issues from a product functionality perspective."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The solution must be flexible."
"BMC Remedy's change management module needs enhancement."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The solution is hard to use at first until you understand how it works."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"I believe we should include a VSA license to provide complete endpoint management."
"The user interface is somewhat outdated."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Remedy is rated 8.0, while Kaseya VSA is rated 7.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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