We performed a comparison between Broadcom Clarity and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides an overall picture, it gives you the ability to store your capex, capital and expense budgets, on projects."
"It is allowing us to keep track of what our projects are doing, and the idea module, what projects are coming into the pipeline."
"The ability to have all of the data in one place from risks and issues to resource capacity and actual utilization."
"The app style of the new UI is absolutely fantastic. It's the right way to go. Our users will love it."
"The reporting tools are superior to what was there before, which was someone crunching through an Excel spreadsheet. I've been able to do status reports through the projects, which has given visibility to my manager, and that's an improvement."
"Being able to track all of the projects with all of the details of those projects, and being able to move projects along from a process perspective, that is really beneficial."
"We have a centralized view that we can have in our delivery and business organizations."
"Visibility is the number one feature. They can see where the bottlenecks are, they can see what their project statuses are, why are things being held up, etc."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"We found the initial setup to be very simple."
"The solution has been stable."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"Ability to scan barcodes and a great search feature."
"There is a nice user interface."
"You can just register and within five to minute minutes, you are ready to go."
"One of the areas that we would improve upon is not necessarily with the tool, but having more tips/tricks on adoption. How to get people outside of the PMO to use the tool and get the information."
"Reporting is not good as they keep on changing reporting environment."
"The forms (e.g., project properties page) need to be more attractive, colorful, and field more flexibility for validations."
"Their online documentation is okay. It is not great. It is hard to get to some of the answers to the things that we may be running into, such as use cases that we are trying to fix. So, frequently we have to put in tickets."
"I would like to be able to do time submission and time approvals on mobile rather than have to go in the system."
"they could improve the mobile app. I think right now it only offers time sheet. If they can integrate a lot of other components into it I think that would be helpful for the users."
"Broadcom Clarity PPM could improve by adding advanced reporting in the tool. There are a lot of out-of-the-box reports, but I would like to see more advanced reporting."
"The architecture must be improved."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"We'd like better integration with other products."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"A chat bot needs to be added to the portal."
"Not integrated with Google."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The chat portal is not that great."
Broadcom Clarity is ranked 7th in Project Management Software with 136 reviews while Freshservice is ranked 10th in Project Management Software with 29 reviews. Broadcom Clarity is rated 8.0, while Freshservice is rated 8.0. The top reviewer of Broadcom Clarity writes "A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Broadcom Clarity is most compared with Microsoft Project, Jira, Planview Portfolios, ServiceNow Strategic Portfolio Management and Smartsheet, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus. See our Broadcom Clarity vs. Freshservice report.
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