We performed a comparison between Cisco Unified Communications and Skype for Business based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"The Click to dial feature was one of the most important features for the customer."
"It's a good product, we like using it."
"The solution is scalable and is capable of working on every appliance on every operating system."
"There are free versions of the solution available."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"The solution is stable and scalable."
"We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"Lacks a zoom-in feature for whoever is presenting."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"The stability could be improved."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
Earn 20 points
Cisco Unified Communications is ranked 4th in Unified Communications while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Cisco Unified Communications is rated 9.0, while Skype for Business is rated 7.8. The top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Digium Asterisk, Siemens OpenScape and Alcatel-Lucent OmniPCX Enterprise Communication Server, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Kamailio SIP Server.
We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
