We performed a comparison between Skype for Business and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"There are free versions of the solution available."
"I use the chat feature to communicate with my staff, which is very helpful."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"I have found Skype for Business to be stable."
"It saves trouble, and it saves us time."
"It's a good product, we like using it."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"TeamViewer is fast and easy to manipulate."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"It is a scalable product."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"From my perspective, the most important is the login."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"It's a user-friendly product."
"It is fairly feature-rich and stable."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"The solution has been discontinued by Microsoft."
"The integration with Outlook could be improved."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"The cost of Skype for Business has room for improvement."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."
"The security could improve in TeamViewer."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"The file transfer functionality crashes sometimes."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"I would like to see TeamViewer support multiple platforms."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
Skype for Business is ranked 4th in Virtual Meetings with 59 reviews while TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews. Skype for Business is rated 7.8, while TeamViewer is rated 8.6. The top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Skype for Business is most compared with Webex, Zoom, GoToMeeting, Cisco Meeting Server and HCL Connections, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central. See our Skype for Business vs. TeamViewer report.
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