We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today."
"Citrix offers a range of products that can be used straight out of the box."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
"XenDesktop has helped our users to work remotely with a better user experience."
"The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks."
"It has very good performance in delivering 3D applications over WAN."
"The only thing that is really important for me is being able to connect from wherever I am. It is important for me because sometimes I am in places where there are not enough safe conditions to be able to work safely, in terms of security and confidentiality of my data. Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."
"Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources."
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"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"it's very easy to use, it's very efficient."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"LogMeIn is a remote tool that I use for remote solutions."
"It works with different operating systems, I can connect to a PC or Mac."
"We would like to be able to provide VDI, a full desktop, to each of our users."
"Pricing and technical support needs improvement."
"Citrix has to support all of the hypervisors including KVM and OpenStack KVM."
"I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities."
"The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."
"Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions. If you go back to the older Citrix Xen products that we had, we understood those really well. As we've come into the new workstation premium suite, there is a lot of additional functionality that we perhaps have not yet fully exploited. It is not because we can't, but simply because we don't yet understand the depth of functionality that's offered."
"I think they can improve the troubleshooting to make it easier for users to solve problems on their own. For example, it could provide an error code and some instructions on how to reconnect to the database or do something proactive to fix the issue with the system."
"Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up."
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"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Citrix Workspace, Amazon WorkSpaces and Microsoft Remote Desktop Services, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and GoToMyPC. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue report.
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