We performed a comparison between ConnectWise ScreenConnect and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Unattended access is the most important feature."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Remote support is efficient and easy for our end users to receive support."
"The product is really easy to deploy."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"It's very low maintenance."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"LogMeIn is a remote tool that I use for remote solutions."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"it's very easy to use, it's very efficient."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"They could provide a toolbox for the plan I'm on."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Mobile interface."
"The recent redesign has made it slower and basically worthless."
"The solution is a little bit complicated when you want to implement it."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"The solution’s pricing could be improved."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect. See our ConnectWise ScreenConnect vs. LogMeIn Rescue report.
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