We compared Datadog and Splunk ITSI (IT Service Intelligence) across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Users commend Datadog for its intuitive interface and adaptable AI/ML capabilities, but some users complain that the setup was too involved and the learning curve too steep. Splunk earned high marks for its automated dashboard creation and correlation search. At the same time, reviews suggested that Splunk could improve dashboard queries and API-based integration.
"Datadog is easy to use and easy to deploy. It's a better solution compared to others on the market in terms of being budget friendly for our customers."
"The ingestion points are unlimited and support customization. We haven't had anything yet that we haven't been able to integrate with it."
"We like the distributed tracing and flame graphs for debugging. This has been invaluable for us during periods of high traffic or red alert conditions."
"With Datadog I can look at the health of the technology stack and services."
"The solution has helped out organization gain improved visibility."
"Its logs are most valuable."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"Datadog has helped us a ton by allowing us to set up a multitude of easily configurable alarms across our tech stack and infrastructure."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The glass tables are very helpful."
"One of the excellent features is the service analyzer, which is truly impressive."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The solution has been stable."
"The solution is easy to scale."
"The flexibility to develop and consolidate many solutions into one platform is great."
"It does not have the best interface."
"There is occasional UI slowness and bugs."
"Datadog is expensive."
"Datadog could always lower the price!"
"Stability of the product has been a concern for us outside of the primary monitoring agents."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"The FinOps needs improvement."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"It was an intimidating tool for us to jump into at the beginning."
"It would be good if an interface was included in the next release."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI consumes a lot of CPU resources."
"We'd like them to show more inputs on the dashboard."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Datadog is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Splunk Enterprise Security. See our Datadog vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
