We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"Grafana's built-in integration with third-party tools, databases, and MQs is an amazing feature."
"The most important feature of Grafana is its alarm formatting capability."
"It integrates well with other solutions."
"We like the alert features."
"It is a stable solution."
"We can write queries in different languages, which is beneficial for visualization."
"It is a stable, reliable product."
"The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"One of the excellent features is the service analyzer, which is truly impressive."
"The root cause analysis is very helpful for us."
"Alerts and episodes are valuable to me."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We need different kinds of applications in our infrastructure to see information in Grafana."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"There are not a lot of plugins for financial market monitoring."
"The solution has room for improvement with a better API to help automate the construction of the dashboards easier."
"Its UI features to create charts can also be improved. Some features could have a link to the documentation."
"Lacks event management which affects our DevOps people."
"Setting up alerts via Grafana is a bit complicated, and alerting needs to improve."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"It was an intimidating tool for us to jump into at the beginning."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The data recovery has room for improvement."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The cost of the license could be lower."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
