We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's discovery feature."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The asset management tools are very valuable."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"ServiceNow IT Operations Management is a stable product."
"It's easy to set up."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The root cause analysis is very helpful for us."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"It's scalable and expands well."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"I advise others not to customize a lot while using the solution."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"It should have better integrations with other solutions."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The pricing is high."
"The license cost is expensive."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"It was an intimidating tool for us to jump into at the beginning."
"The cost of the license could be lower."
"It would be good if an interface was included in the next release."
"We'd like them to show more inputs on the dashboard."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Datadog, BMC TrueSight Operations Management and VMware Aria Operations, whereas Splunk ITSI (IT Service Intelligence) is most compared with Grafana, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Datadog. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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