We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The solution is stable and reliable."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"Detectors are a powerful feature."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"The features are pretty much ready out of the box."
"Splunk's dashboards are great."
"The most valuable feature is dashboard creation."
"The solution has been stable."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"It's scalable and expands well."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The glass tables are very helpful."
"The observability is great and valuable."
"Alerts and episodes are valuable to me."
"We have a lot of teams using Splunk and they would be blind without it."
"The UI enhancements could be a way to improve the solution in the future."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"We currently lack log analysis capabilities in Splunk APM."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"The UI enhancements could be a way to improve the solution in the future."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"There are some predefined metrics.......we may want to create customized metrics."
"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."
"It was an intimidating tool for us to jump into at the beginning."
"I believe the refresh time should be faster."
"We also faced challenges relating to UI development."
"The problem becomes the price, as Splunk is an expensive product."
"Splunk ITSI consumes a lot of CPU resources."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We'd like them to show more inputs on the dashboard."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 13 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk APM is most compared with Sentry, Elastic Observability, Monte Carlo, Dynatrace and Observe, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
