We performed a comparison between ForgeRock and SailPoint IdentityIQ based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I like most is that we can always find a solution, and we can also find the cause when something goes wrong. I like that the most because everything is in one way or another traceable. That is what I like most. I like its reliability."
"The best feature in Omada Identity is that it enables us to implement standardized employee life cycle processes so that we don't have to create them ourselves. We can then use the standard workflows. The breadth and scope of the solution’s IGA features also fulfill our requirements."
"The customer success and support teams have been crucial."
"We used to have a problem where an employee's access wasn't terminated when they left the company. Now, we have much better visibility into and control over who has access."
"Omada Identity Suite has a very powerful workflow engine. It is used for requesting access for approval to everything that's around Access Management and for re-certification purposes."
"For me, the best feature of Omada Identity is its web interface because it's really easy for users to understand."
"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."
"You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The support is good and prompt."
"I like the intelligent authentication feature."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"I like IdentityIQ's granular attachment management and certification customization features."
"The most selling modules for SailPoint are the compliance manager and the life cycle manager."
"The initial setup isn't so difficult."
"The solution is stable and reliable."
"This solution is great for providing control access across your environment."
"The level of customization for data imports and role modeling, because it helps to integrate faster, support easier and let it reuse the organization role structure."
"This solution has improved our organization through its ease of application onboarding, approvals, provisioning, and lifecycle UI performance."
"It significantly reduces the workload for certification processes."
"The UI design needs improvement. One or two years ago, Omada changed its user interface to simplify, but the simplification has not really kicked in."
"The Omada support response time has room for improvement."
"The backend is pretty good but the self-service request access screen, the GUI, needs improvement. It's an old-fashioned screen. Also, Omada has reports, but I wouldn't dare show them to the business because they look like they're from 1995. I know they are working on these things and that’s good, because they’re really needed."
"What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that."
"It is not possible to customize reports on Omada Identity."
"When the re-certification process is launched that makes Omada very slow. There are performance issues in the current version."
"Functionality and usability could be improved."
"Omada's performance could be better because we had some latency issues. Still, it's difficult to say how much of that is due to Omada versus the resources used by our other vendors in our on-prem environment. Considering the resources we have invested into making it run well, it's slightly slower than we would expect."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"We would like this solution to be developed for use with mobile applications."
"They should improve the solution by include reporting."
"Automatic Deployment needs improvement. it could be made easier."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The solution's documentation is not very good, and they do not give more details."
"The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited."
"Finding integration experts for SailPoint in the North American market can be challenging, and transitioning to a no-code or low-code setup could reduce dependence on specialized skills."
"Compared to at least one other product some of the administrative tasks could be easier or more intuitive."
"Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented."
"I think that the onboarding framework could be improved."
"The cost can be prohibitive for middle-tier companies."
"The UI of the solution could be more customizable so we could change the workflows to suit our needs."
"Additional details during account aggregation failures to help quick troubleshooting."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while SailPoint IdentityIQ is ranked 2nd in Identity Management (IM) with 61 reviews. ForgeRock is rated 8.0, while SailPoint IdentityIQ is rated 8.2. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SailPoint IdentityIQ writes "Flexible, easy to customize, and not too difficult to set up". ForgeRock is most compared with PingID, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas SailPoint IdentityIQ is most compared with Saviynt, Microsoft Entra ID, One Identity Manager, Okta Workforce Identity and Oracle Identity Governance. See our ForgeRock vs. SailPoint IdentityIQ report.
See our list of best Identity Management (IM) vendors.
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