We performed a comparison between ForgeRock and PingID based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"The support is good and prompt."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"Easy to navigate, handle and manage the applications."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"We create and define the permissions and configurations for the users."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."
"We use the product to run different reports."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"The solution is stable. We haven't experienced any bugs or glitches."
"The soundness of the solution is its most valuable feature. For example, if you are in our corporate network, you can log on without any traffic interfering."
"It provides ease of connecting all our devices."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"The solution could improve by adding more advertising and marketing."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"The identity management model needs a bit of improvement."
"In the beginning, the initial setup was very complex."
"The product is not customizable."
"They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."
"PingID would benefit from a better user interface for integration."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"We have encountered instances where it is not easy to do authentication."
ForgeRock is ranked 4th in Access Management with 27 reviews while PingID is ranked 7th in Authentication Systems with 14 reviews. ForgeRock is rated 8.0, while PingID is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of PingID writes " A robust cloud-based multi-factor solution with a good customer support team". ForgeRock is most compared with SailPoint IdentityIQ, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas PingID is most compared with Microsoft Entra ID, PingFederate, SailPoint IdentityIQ, RSA SecurID and Symantec Siteminder. See our ForgeRock vs. PingID report.
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