We performed a comparison between ForgeRock and Symantec Siteminder based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The support is good and prompt."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"Easy to customize and adaptable to any environment."
"I like the way it is handling authentication and authorization."
"The most valuable features are that it is easy to manage and it's stable."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"We create and define the permissions and configurations for the users."
"IWA is an out-of-the-box feature. The SAML-based federation is standard for all tools. However, CA Single Sign-On has made the federation configuration way too simple and handy to set up and use."
"It's quite scalable."
"I liked the debugging part. There are only two files (trace file and log file) that you need to look into while performing debugging, and the logs give you the exact info on where and what needs to be fixed."
"It's agent-based. It's convenient to deploy and integrate."
"It has considerably reduced the amount of time that new users would take to join into the organization. Previously, it was a lengthy, manual process because it's a very secure environment, where they need to verify the user before they can actually grant him a user-ID and password. Integrating with the built-in custom application, and exposing CA Single Sign On to the internet, we were able to get the employees onboard. The time that we gained was: previously it would generally take from four to eight weeks for each employee, we brought it to one to two days."
"It is very scalable. We have a very large customer base: 75 million customers."
"As our identity model continues to mature, probably the Federation is most valueable."
"Ease of use is very good, for administrating it. It's very well known."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"Automatic Deployment needs improvement. it could be made easier."
"They should improve the solution by include reporting."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The solution's documentation is not very good, and they do not give more details."
"We're currently unable to find information about if the solution can do a full implementation with SQL. Some better and more accessible documentation for new users or those curious about the product would be helpful."
"Better documentation. I went through some sessions on single sign-on for version 12.7."
"I would like to see a move towards the newer technologies, which is what we are doing right now. I think that's in the roadmap that's coming, in the 12.8 and 14 releases, but we would like to have it sooner than later."
"The main thing is we do not have the traceability and good monitoring that CA can provide us to capture problems when they occur."
"The Federation part of CA Single Sign On, it's a bit complex to implement because it involves the SSL certificates, exchange of certificates, and lot of technical details. The documentation misses some important parts of this, so that's the reason it took some time for us to go live."
"The support could be faster."
"The tech support has not been very good for us so we don't use them anymore. We have had some issues. Nobody is perfect."
"All the problems that we reported actually have never been resolved. We could not capture enough information for CA to be able to debug the problem."
ForgeRock is ranked 4th in Access Management with 27 reviews while Symantec Siteminder is ranked 17th in Access Management with 69 reviews. ForgeRock is rated 8.0, while Symantec Siteminder is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Saviynt, whereas Symantec Siteminder is most compared with PingFederate, Okta Workforce Identity, PingID, PingAccess and Microsoft Entra ID.
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