We performed a comparison between ForgeRock and SAP Customer Data Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."Installation and configuration are pretty easy for ForgeRock OpenIDM."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We create and define the permissions and configurations for the users."
"I like the intelligent authentication feature."
"The product is easy to set up."
"The support is good and prompt."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"SAP CDC is very easy to use and the best part about this tool is its documentation."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"They should improve the solution by include reporting."
"The solution's documentation is not very good, and they do not give more details."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"I have struggled to give different access to different users in the same application."
Earn 20 points
ForgeRock is ranked 4th in Access Management with 27 reviews while SAP Customer Data Cloud is ranked 2nd in Social Login. ForgeRock is rated 8.0, while SAP Customer Data Cloud is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SAP Customer Data Cloud writes "Enables us to sell products which creates significant revenue but their disaster recovery needs improvement". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Microsoft Identity Manager, whereas SAP Customer Data Cloud is most compared with Auth0, SAP Identity Management, Okta Workforce Identity and Symantec VIP Access Manager.
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