We performed a comparison between Freshservice and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can just register and within five to minute minutes, you are ready to go."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The overall functionality of the product is excellent."
"It allowed the development team to concentrate on the client’s requirements instead."
"Freshservice's best feature is its user-friendliness."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places."
"It gives me metrics that I can share with the rest of my team. I can say, "Look, this server is performing poorly." Even down into the Windows Servers, which are my primary bread and butter, it gives me visibility into situations such as when they're running out of storage and I need to expand the drives. It gives that top-level visibility to get in and fix a lot of problems."
"I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
"I like that we can see what amount of the CPU has been used and what's been handed out. We can see how we can bring the virtual machines in line with what actually has been used which has saved us cost."
"The most valuable feature is the ability to check the right-sizing of a machine because that way I can assign the real resources that are needed."
"It helped troubleshooting issues with storms of software data that cost a lot of IO."
"It gives the real-time info that we need to diagnose any problems that we have with our VDI infrastructure."
"The one that comes to mind is the ability for us to see how our VDI environment."
"The round robin ticketing feature that they have is not ideal."
"The chat portal is not that great."
"Not integrated with Google."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"It's hard to interact directly with the users themselves."
"Freshservice could improve the integration with Microsoft Outlook."
"I am not too happy with the page layout or screen layout since it always looks messy."
"It was just a case of going in, looking around, learning it, and just getting a little bit of initial help for a few days."
"It needs dashboards that we can present at the executive level. The GUI, overall, could be better."
"It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better."
"You can troubleshoot, you can do all kinds of deep-dives into the issue and find out what the root cause is and everything, but in order to get it fixed, whatever it is (doesn't matter what it is), you need to log into another tool in order to fix it."
"They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."
"One thing I don't like is, all the scales are self-referencing. So when I get a number one, is that one out of ten, one out of a hundred? I don't know. So I can say these servers are performing ten times better than that server but I don't know where the scale goes."
"An area for improvement would be application-level monitoring."
"While the initial setup was somewhat straightforward, there is some complexity. Going forward, I would like there to be more clarity in the process. Because to complete the setup process, our team had to open up a case with the technical support, and they had to guide us through the process."
Freshservice is ranked 14th in Cloud Management with 29 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. Freshservice is rated 8.0, while VMware Aria Operations is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and Nutanix Prism. See our Freshservice vs. VMware Aria Operations report.
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