We performed a comparison between IBM BPM and OpenText 360 for SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a solid product. It covers most of the pain points for clients."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
"It helps improve your process through continual measurement."
"The solution has helped us automate business processes."
"This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows."
"It has reduced a lot of manual errors and processes."
"Its most valuable features are usability and integration with other IBM products."
"The designer feature, compared to other solutions is easy to use."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."
"The collaborative environment for long-term archival or record management is great."
"In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."
"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."
"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."
"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."
"This solution has good connection and we do not need to migrate everything in order to protect the repository."
"All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service."
"The configuration is not that easy, and the initial deployment took three months."
"I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive. Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors."
"I would like to see the solution be able to interact with other customer software solutions."
"We care about technology and support because support is very important and a BPM is not easy to implement."
"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."
"The platform's workflows could be more intuitive and easier to use."
"The user interface could definitely be improved."
"They need to come with more out of the box solutions, rather than depending on customers to develop them."
"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."
"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."
"Integration is an area where the solution lacks."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while OpenText 360 for SharePoint is ranked 15th in Business Process Management (BPM) with 12 reviews. IBM BPM is rated 7.8, while OpenText 360 for SharePoint is rated 8.4. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of OpenText 360 for SharePoint writes "A great, collaborative environment with scalability for many products". IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and Apache Airflow, whereas OpenText 360 for SharePoint is most compared with Apache Airflow, Bizagi, Adobe Experience Manager (AEM) Forms, IBM Business Automation Workflow and Appian. See our IBM BPM vs. OpenText 360 for SharePoint report.
See our list of best Business Process Management (BPM) vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
