We performed a comparison between IBM Datacap and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document."
"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."
"The solution automates manual data entry."
"The installation of the solution is very simple."
"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats."
"It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools."
"I work for an insurance company, and we use Datacap for document processing."
"It is the best solution for scanning purposes."
"The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server."
"The drag and drop functionality is quite good."
"The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated."
"Provides valuable tools working in integration with RPA tools."
"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."
"The product saves time and resources."
"The most valuable feature of Kofax RPA is the simplicity of automating tasks."
"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."
"They have to stop focusing on new development and stabilize the latest release. It is not stable."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."
"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation."
"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."
"Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better."
"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."
"Third-party integration could be improved; it's very slow."
"Kofax RPA's UI could be more user-friendly."
"We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly."
"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "
"The product has some constraints and performance issues."
"This product has room for improvement in support of aviation. The interface could be improved in the next release."
"The product needs more AI capabilities."
"It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are."
"The scalability has room for improvement."
IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. IBM Datacap is rated 7.6, while Tungsten RPA is rated 7.4. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, Tungsten TotalAgility, HyperScience and Kodak Alaris, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and Tungsten TotalAgility. See our IBM Datacap vs. Tungsten RPA report.
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