We performed a comparison between IBM Tivoli Asset Management for IT and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"It's great to do statuses or to review tasks."
"It has an excellent capability to integrate different access points."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The solution integrates well with other products."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The solution’s initial setup is complex and technical support is not good enough."
"The capital expenditure neeed to get the tool up and running is extensive."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Tivoli Asset Management for IT is most compared with Microsoft Configuration Manager and BigFix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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