We performed a comparison between IBM Tivoli NetCool OMNIbus and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"It is an easy-to-use solution."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"The monitoring is the solution's most valuable feature."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"The most valuable feature is the event management capability."
"Has service mapping, impact management, metric intelligence and health of analytics."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It's easy to set up."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It helps streamline management and processes."
"You can improve integrations of the operation with the solution."
"It is a product that is familiar for a lot of users."
"The web portal and typical event controls are a little outdated."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"The cost of the product is quite high. They should work to adjust their pricing models."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"Its technical support team takes longer to reply."
"It should have better integrations with other solutions."
"The security policies could be increased."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"If you are new to using the solution, you will find the setup complex."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I advise others not to customize a lot while using the solution."
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IBM Tivoli NetCool OMNIbus is ranked 7th in Event Monitoring with 10 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. IBM Tivoli NetCool OMNIbus is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Tivoli NetCool OMNIbus is most compared with BigPanda, ScienceLogic, IBM Tivoli NetCool Impact, PagerDuty Operations Cloud and SCOM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and LogicMonitor. See our IBM Tivoli NetCool OMNIbus vs. ServiceNow IT Operations Management report.
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