We performed a comparison between Datadog and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Excellent autocomplete for everything in the UI."
"We have way more observability than what we had before - on the application and the overall system."
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"The platform appeals to companies spanning many industries on a global scale."
"It is great that creating an incident is possible from Slack while having all the relevant data in Datadog."
"If we have a large load for users using our basic Datadog, it will immediately fire off an alert notifying us either something's wrong or not."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"It has turned into an operational dashboard. If you felt something is going wrong, you can immediately open up Datadog. It has been our go to application because we know the answer will be there."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is flexible. You can tune it, more or less, as you want."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"We'd like Datadog to make the log storage cheaper."
"I found the documentation can sometimes be confusing."
"Stability of the product has been a concern for us outside of the primary monitoring agents."
"They could have better log reporting."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"Geo-data is also something very critical that we hope to see in the future."
"The logging could be improved in the future."
"The pricing is a bit confusing."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The tool can be improved by including more detailed information to assist new users."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There is room for improvement in the stability of ServiceNow."
"It should have better integrations with other solutions."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
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Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Datadog is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), BMC TrueSight Operations Management and VMware Aria Operations. See our Datadog vs. ServiceNow IT Operations Management report.
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