We performed a comparison between IFS Cloud Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the distribution module."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"I like the ease of use."
"It's actually easy to understand."
"ServiceNow provides quite good insights about what is happening in the organization."
"This solution is a single-storage for our user community to submit help desk tickets."
"Everything about the schema, including the design of ServiceNow, is great."
"Good stable and scalable solution."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"We always get good support."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"The solution needs to improve its documentation and user-friendliness."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"There should be some improvements in the predefined templates in IFS Applications."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"There were initial difficulties when I started using the application."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The pricing of the solution could be better. It's a bit high."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The solution’s pricing is expensive and could be improved."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"Their GUI could be updated."
IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while ServiceNow is ranked 1st in Help Desk Software with 212 reviews. IFS Cloud Platform is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and SAP S/4HANA Cloud, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our IFS Cloud Platform vs. ServiceNow report.
See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.
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