We performed a comparison between Interactive Intelligence and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Multifeatured CRM software with good stability and scalability."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"It is good for sales and service maintenance. It has various integration tools."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"Better integration would be an improvement."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The product is very old."
"Technical support could be faster and more responsive."
"The UI could definitely be improved."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Interactive Intelligence is rated 9.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Interactive Intelligence vs. Microsoft Dynamics CRM report.
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