We performed a comparison between LogMeIn Rescue and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very straightforward to set up, use, install, and transfer sessions."
"Ability to save a permanent remote connection, hold, and/or transfer."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"Being able to transfer files quickly and easily via the remote file manager."
"It works with different operating systems, I can connect to a PC or Mac."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"Has an easy way to remote on to a remote computer without having prior access to it."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. LogMeIn Rescue is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and BeyondTrust Remote Support, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, ConnectWise ScreenConnect and Dameware Remote Support. See our LogMeIn Rescue vs. Splashtop Remote Support report.
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