We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"Stability-wise, I feel it is a good product."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"It's a single system of record and it captures the relationships."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"It has been stable since deployment."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"We use the solution as a central monitoring tool. We use it to monitor every transaction that has a relation to the organization’s infrastructure."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"It's good at monitoring system-specific things like ports, services."
"I adore the NTA module that provides deep details on ingress/egress traffic for any interface. With a few clicks, you can correlate who is accessing what and when, beside the bandwidth consuming applications/users."
"The more valuable feature of this solution is the Exchange feature."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"Technical support has not been helpful when we have come across problems."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"ServiceNow Discovery should improve its cloud capabilities."
"It creates quite a bit of duplication, so that needs to be fixed."
"ServiceNow is very costly."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"SAM's software-defined network monitoring capability is also low and could be improved."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."
"I think they need to make reporting easier and more simple & dynamic."
"Mapping interactions between systems."
"A lot of times, we have to do a lot of manual cleanups."
"PerfStack can be made more effective. I am sure SolarWinds already has a plan for the same in coming versions."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while SolarWinds Server and Application Monitor is ranked 11th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and Nagios XI. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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