We compared Microsoft Dynamics CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"The solution's return on investment is worth it."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Microsoft Dynamics CRM is a stable solution."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"The initial setup is pretty straightforward."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"It is stable and scalable, and their support has been very responsive."
"the Oracle CX Sales Eloqua module is very useful."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The solution integrates well."
"The integration with other systems is easy."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The lead and opportunity management features are valuable."
"It covers sales very well."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"Support is very poor."
"The tool must allow developers to check logs."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The interface of Oracle CX Sales could be more user-friendly."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Oracle CX Sales is ranked 17th in CRM with 11 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle CX Sales is rated 7.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Oracle CRM, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Oracle Fusion Service, SAP CRM and NetSuite CRM+. See our Microsoft Dynamics CRM vs. Oracle CX Sales report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.