We performed a comparison between Microsoft Dynamics CRM and NetSuite ERP based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."Microsoft Dynamics CRM has plenty of valuable features."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The product is user-friendly."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The solution is scalable."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"The user interface is very good."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"We use it for the projects we do in the telecom industry."
"The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner."
"The initial setup is easy."
"NetSuite ERP is a user-friendly cloud-based solution that posts into the GL in real time. You can see your profitability at the order level."
"Every year, they release a new version."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The performance could be improved."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The solution should improve the user experience in the process of creating and activating offers."
"The pricing is high."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."
"The solution's initial setup process was complex."
"The solution could be more stable."
"NetSuite is good for data management, but it's missing payroll features."
"Many features such as local taxation and fund management are not there yet."
"The manufacturing and planning side could be improved. That part isn't up to date. NetSuite could be easier to integrate in general."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while NetSuite ERP is ranked 1st in Cloud ERP with 32 reviews. Microsoft Dynamics CRM is rated 7.6, while NetSuite ERP is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan.
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