We performed a comparison between Microsoft Dynamics CRM and QuickBase based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."Technical support is completely good."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"Microsoft Dynamics CRM has plenty of valuable features."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The Outlook calendar has been very helpful for us."
"This is a scalable solution."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."
"QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"Creating applications in Quickbase will take, literally, a fraction of the time it would take to create them in other database applications (which shall remain unnamed)."
"The reporting tool: It helps in data analytics to provide the solution more efficiency."
"Considering factors like functionality and price, the product proves to be worth the investment."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"The solution could improve by having better integration documentation."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"We had to do some customizations on top and it got a bit cumbersome."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"It would be better if it were more secure."
"Third-party integration -- they are working on it and I find their brand-new still-in-beta Webhooks very promising."
"It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities."
"There is room for improvement in terms of user-friendliness."
". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve."
"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."
"I would like the product to add more working processes."
"The dashboard is not organized."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while QuickBase is ranked 15th in Rapid Application Development Software with 73 reviews. Microsoft Dynamics CRM is rated 7.6, while QuickBase is rated 9.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas QuickBase is most compared with Microsoft Power Apps, Oracle Fusion Service, Sales Creatio, OutSystems and Mendix.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
