We performed a comparison between NetSuite CRM+ and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"This is a stable product."
"You can capture all the contacts that relate to an account or business, including personal details."
"The most valuable features are the reporting and the custom codes."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"The dashboards and dashboard customization are great."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product needs to improve the warehouse management feature."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"Salesforce Sales Cloud could improve by allowing some customization of the processes with coding to avoid the problem of memory. When we use only flows in the process, which can become large flows, they are more complicated to debug and also for maintenance. It's better to invoke some Apex classes to make the process better."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"The solution's scalability has some limitations."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
NetSuite CRM+ is ranked 38th in CRM with 4 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 97 reviews. NetSuite CRM+ is rated 7.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our NetSuite CRM+ vs. Salesforce Sales Cloud report.
See our list of best CRM vendors and best Opportunity Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
